Refund policy

We have a *30-day return policy, which means you have 30 days after receiving your item to request a return.

*Exception - Papaya Seed which is non-refundable, All sales are final.

No returns are accepted after 30 days - No exceptions.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Help@paramountseeds.com. Items sent back to us without first requesting a return will not be accepted.  All returns require preauthorization and must be accompanied by an RMA# (return merchandise authorization number).

You can always contact us for any return question at Help@paramountseeds.com.

Damages and issues
Please inspect your order upon reception and contact us immediately  damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Special order items are not returnable. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items

*Exception - Papaya Seed which is non-refundable, All sales are final

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If we shipped you the wrong product or it arrived damaged, we will send a replacement at no charge or refund the full purchase price, provided the item is returned to us in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus any shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There is a 10% restocking fee on all returns

LOST OR DISPUTED DELIVERIES
Lost items during shipping will be handled through a claim in accordance with the shipper’s policy.
Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient.
We will only reship in cases in which we are compensated by the shipping company